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The post Mosaic Receives Resident Satisfaction Award for 2018 from SatisFacts appeared first on Mosaic at Levis Commons Blog.
]]>Property managers and team members took strides in improving their overall customer service tactics, which resulted in the increase of SatisFacts award winners from six in 2016, 25 in 2017 and now 30 in 2018!
Each property received at least a 4.0 (on a five-star rating) score on their annual surveys sent out to residents and prospects with a minimum of 25 surveys completed.
SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to undecided prospective residents, residents after move-in, residents after service is completed in their home, and to residents near the expiration of their lease, Buckingham properties are always able to keep up with customer satisfaction. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that the team can then meet their residents’ needs.
Buckingham Companies' vision is to maintain an excellent reputation and integrity of our brand while delivering exceptional results. The properties who made this list exceed our vision on a daily basis!
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]]>The post Maintenance Q&A for Your Apartment Home appeared first on Mosaic at Levis Commons Blog.
]]>What should not go down the garbage disposal?
What items can I store in my utility closet?
Why do I have partial power in my apartment?
What do I do if I come home late at night and I’m locked out?
Can I call someone if there is an emergency in my apartment?
What is considered an emergency maintenance request?
Can I submit an emergency request online?
Who should I call if my neighbors are noisy?
Should I turn off my a/c or heat when I leave town?
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]]>The post Meet the Team appeared first on Mosaic at Levis Commons Blog.
]]>Holly Kerns – Property Manager
Holly has a son, Jack (11), and daughter, Macy (9). She’s usually the one taking all of the pictures but does love Snapchat and selfies! She loves her Wheaten Terrier, Daisy, flamingos, painting, decorating and hanging out at the pool.
Walt Kuebler – Maintenance Supervisor
In Walt’s free time, he is an avid fisherman and loves to camp – in any kind of weather. He enjoys cooking, and if you are lucky, you might get to try some of his famous salmon dip!
Stacey Cress – Assistant Property Manager
Stacey has professionally taught horseback riding lessons for eight years. She likes to read, and her favorite authors are James Patterson and Nora Roberts. This time of year, you can find her enjoying a campfire!
Ashley Martin – Leasing Consultant
Ashley loves to golf, even though she’s awful at it. Her seven-year-old daughter is her best friend. Ashley is terribly afraid of heights (thankfully Mosaic isn’t a high-rise!), and she’s the biggest Beastie Boys fan you'll ever meet!
Jason Gildemeister – Maintenance Technician
Jason enjoys watching football, especially the Dallas Cowboys. His favorite activities outdoors include kayaking and fishing. He loves to catch a movie, but mostly stays busy with the kid’s activities!
Rex – Resident Director
Rex is our onsite “resident director,” who enjoys the outdoors and staying active. He likes bike riding, dancing and spending time with his dog, Spike.
The post Meet the Team appeared first on Mosaic at Levis Commons Blog.
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